Settlement and Newcomer Support
Case Management
About the Program
Navigating settlement services can be difficult, especially when a person or family is facing several challenges at once. The Case Management Program provides personalized, comprehensive support to newcomer individuals, families and children as they work toward stability and independence in Canada.
Support is client-centred and trauma-informed. This means each person’s experiences, priorities and circumstances are considered when developing a plan.
Program includes:
- Settlement planning: Needs assessments, personalized action plans and ongoing follow-up.
- Basic needs: Support with housing, income assistance, AISH and food security.
- Documents and services: Help navigating immigration documents and government programs.
- Employment and education: Connections to jobs, language learning, education and childcare.
- Health and safety: Referrals to healthcare, mental-health, legal and personal-safety supports.
- Advocacy and referrals: Help connecting with service providers and community organizations.
What participants gain:
Clients receive a clear plan, ongoing guidance and connections to the services they need to move toward greater stability and independence.
Who we serve:
- Permanent residents of Canada
- Convention refugees under the Immigration and Refugee Protection Act
- Refugee claimants
- Canadian citizens
To learn more about the program, contact:
- Email: Abdi.i@aiwcc.ca
- Phone: 647-286-7837
- Address: 13415C Fort Road NW