Settlement and Newcomer Support
Starting over in a new country can involve navigating many unfamiliar systems at the same time. AIWCC’s Settlement & Newcomer Support services help newcomers of all genders and ages—including individuals, children and families—build stability, understand their options and move forward with confidence.
Depending on each client’s needs, support may include housing, healthcare, education, employment, government documents, Employment Insurance, child and tax benefits, language training, legal services and referrals to trusted community organizations. Services are culturally responsive, client-centred and focused on helping newcomers build independence and a sense of belonging in Alberta.
Our impact
In 2024–25, 67% of clients receiving intensive case-management support transitioned from crisis to stability through personalized guidance and follow-up. AIWCC’s team speaks more than 15 languages, making support more accessible to the diverse communities it serves.
Case Management
Receive personalized support to navigate settlement services and overcome complex barriers. Following a needs assessment, clients may receive an individualized plan, ongoing guidance and connections to housing, healthcare, education, employment, legal and other community resources.
Citizenship Preparation
Prepare for the citizenship process while learning about Canada’s history, geography, economy and systems of government. Participants also explore the rights and responsibilities of citizenship, Canadian laws, civic participation and other important topics.
Employment Skills
Build practical skills, confidence and knowledge for finding and maintaining employment in Canada.
Includes:
Career Fair Training
Learn how to find suitable career fairs, prepare for an event and speak confidently with employers. Participants practise professional introductions, asking useful questions and following up on employment opportunities.
Computer Training
Develop practical computer skills for job searching and the workplace. Training covers online applications, resumés, professional emails, documents, file organization, electronic calendars, presentations and commonly used technology.
Job Readiness
Prepare for each stage of the employment journey, from identifying suitable opportunities and creating a resumé to completing applications and practising interviews. Participants also learn about teamwork, workplace expectations and maintaining employment.
To learn more about the program, contact:
- Email:Abdi.i@aiwcc.ca
- Phone: 647-286-7837
- Address: 13415C Fort Road NW
“ When my family arrived in Canada, everything felt unfamiliar and overwhelming. I had so many questions about housing, benefits, schools, healthcare, and where to go for help. My settlement worker took the time to explain things to me and helped me understand the systems step by step. Having someone I could trust made settling into our new community feel much less overwhelming.”
Program participant - 2026
“When I came to AIWCC, I was dealing with several challenges at the same time and didn’t know where to start. My caseworker listened to me, helped me understand my options, and supported me step by step. Whether it was completing applications, finding the right services, or understanding where to go for help, I never felt like I had to figure everything out alone. Having someone who understood my situation made a big difference for my family and me.”
Program participant - 2026