Case Manager

The Case Manager will deliver client-centered, strengths-based case management services to newly arrived government-assisted and privately sponsored refugees and newcomers settling in Edmonton. This role supports individuals and families with varying levels of need over a one- to two-year period, helping them navigate systems, access essential services, and build independence.

Working as part of AIWCC’s multidisciplinary team, the Case Manager will maintain a caseload and provide tailored support based on the complexity of each client’s needs, including regular check-ins, referrals, advocacy, accompaniment, and follow-up. Services are delivered using anti-oppressive, trauma-informed, and empowerment-based practices.

Key Responsibilities

Client Support & Case Management

• Conduct initial intakes and comprehensive needs assessments using the needs assessment matrix.
• Develop empowerment plans and complete ongoing assessments based on client progress and changing needs.
• Provide case management services aligned with clients’ levels of need, including information orientation, referrals, accompaniment, home visits, follow-ups, and advocacy.
• Deliver life skills support and crisis intervention as required.
• Provide interpretation and translation support during service delivery and community appointments, when necessary.

Community Navigation & Collaboration

• Facilitate referrals to a wide range of settlement, social, health, educational, and professional services across Edmonton.
• Accompany clients to appointments and conduct regular in-person, virtual, and phone check-ins.
• Liaise, collaborate, and advocate with internal AIWCC programs and external service providers to bridge service gaps.
• Participate in internal and external case management meetings and coordinate program activities as required.

Documentation, Reporting & Evaluation

• Maintain accurate, timely, and thorough client records in AIWCC’s case management database.
• Prepare and submit monthly, quarterly, and annual service and statistical reports in accordance with program requirements.
• Support ongoing monitoring and evaluation efforts, including recommending and implementing service delivery improvements.
• Participate regularly in supervision, consultation, staff meetings, and training sessions.

Organizational Responsibilities

• Adhere to AIWCC’s policies, procedures, and ethical standards.
• Contribute to special events, special projects, and program-wide initiatives as required.
• Perform other related duties as assigned by the Program Manager.

Qualifications & Experience

• Post-secondary degree in Social Work, Social Services, Counselling, Psychology, Human Services, or a related field
• Minimum two (2) years of relevant experience working with newcomer, refugee, or other vulnerable populations.
• Minimum two (2) years of case management experience; experience supporting individuals impacted by trauma is a strong asset.
• Demonstrated ability to work effectively with clients from diverse cultural and linguistic backgrounds.
• Knowledge of settlement and integration processes and challenges faced by newcomers in Alberta and Canada.
• Strong understanding of community programs, services, and resources in Edmonton.
• Fluency in English (oral and written) required; proficiency in additional languages is a strong asset.
• Excellent communication, organizational, time management, and coordination skills.
• Ability to multitask and work effectively in a fast-paced, high-demand environment.
• Strong computer skills, including proficiency with Microsoft Office, Adobe, Outlook, and client database systems.
• Non-violent crisis intervention and First Aid/CPR certification are assets.
• Availability to work flexible hours, including occasional evenings and weekends.
• Valid driver’s license and access to a vehicle is a strong asset.
• Successful completion of Police Information Check and Child Intervention Check required.

Working Conditions:

• Working from office environment.
• Some evening or weekend work may be required to meet program needs.
• Possession of a Class 5 driver’s license and vehicle.
• Completion of a Criminal Record Check and Vulnerable Sector Check.

Job Types: Full Time
Contact length: 1 year with potential extension
Expected hours of work: 37.5 per week plus group Health benefits package after the 3 months probation period

Application Process

Your application will be assessed based on how strongly your identified qualifications meet the criteria in the job advertisement.
Only those applicants who best demonstrate how they meet the qualifications outlined in the job ad will be contacted to advance to the next phase via e-mail. The successful candidate may be required to provide several references and undergo a satisfactory criminal reference check prior to the commencement of employment.

AIWCC supports equal employment opportunities and encourages applicants of diversity. Our policies and procedures are intended to be non-discriminatory and barrier-free, in accordance with the Alberta Human Rights Code and the Accessibility for Albertans with Disabilities Act. Please advise us of any accommodation measures you may require during our recruitment and selection process.